FAQs

LOCATION & SERVICE DELIVERY

  • VEZBA provides mobile Exercise Physiology across Sydney, with clinic and gym-based sessions available in Kogarah.
    Depending on your goals and function, sessions may be delivered in your home, in the community, or in a gym setting.

  • Yes. VEZBA is a community-based provider and offers in-home Exercise Physiology services across Southern Sydney (service area dependent).

  • No. While gym-based sessions are an option, care is primarily delivered at home and in the community, where it best supports real-world function and independence.

  • Yes. Telehealth sessions may be suitable in certain situations and will be discussed on a case-by-case basis.

  • We provide mobile services across Southern Sydney, including but not limited to:
    Allawah, Arncliffe, Banksia, Bardwell Park, Bardwell Valley, Beverley Park, Beverly Hills, Bexley, Bexley North, Bexley South, Blakehurst, Brighton-Le-Sands, Campsie, Carlton, Carss Park, Connells Point, Dolls Point, Earlwood, Hurstville, Hurstville Grove, Kogarah, Kogarah Bay, Mascot, Monterey, Mortdale, Narwee, Oatley, Penshurst, Ramsgate, Ramsgate Beach, Rockdale, Sans Souci, South Hurstville, Sylvania, Sylvania Waters, Turrella, Undercliffe and Wolli Creek.

    If you’re unsure whether we service your area, enter your postcode in on our homepage or contact us and we’ll confirm.

GETTING STARTED

  • VEZBA is suited for people who want to improve movement, strength, function and independence through structured rehabilitation and reablement – delivered in real-world environments.

  • Availability depends on location and clinician capacity. Once you submit an enquiry or referral, we’ll confirm suitability, service area and next steps as quickly as possible.

  • A referral is not required to start.
    Many clients are referred by GPs, specialists, or Support Coordinators, but you can self-refer at any time.

NDIS (PARTICIPANTS, FAMILIES & SUPPORT COORDINATORS)

  • Yes. VEZBA is an NDIS registered Exercise Physiology provider and works with self-managed, plan-managed and NDIA-managed participants.

  • Exercise Physiology is commonly funded under Capacity Building supports, including:

    • Improved Daily Living

    • Improved Health and Wellbeing

    We’ll help identify the most appropriate category based on goals and plan structure.

  • We support a wide range of conditions, including:

    • Neurological conditions (e.g. Parkinson’s Disease, Stroke, MS, Cerebral Palsy)

    • Intellectual disability and autism

    • Mental health conditions

    • Chronic pain and musculoskeletal conditions

    • Cardiovascular, metabolic and respiratory conditions

    If you’re unsure whether Exercise Physiology is appropriate, we’re happy to talk it through.

  • To move quickly, we typically need:

    • Participant details and consent

    • Plan type (self / plan / NDIA managed)

    • Primary goals and support needs

    • Preferred service setting and suburb

    • Relevant reports (if available)

  • Yes — with appropriate consent. We follow clear privacy and consent processes to ensure communication is appropriate.

  • Yes. Where appropriate, we provide progress summaries, functional assessments and supporting documentation within Exercise Physiology scope.

  • Yes. With consent, we collaborate with OTs, Physios, Support Workers and Coordinators to align goals and avoid duplication.

AGED CARE & MEDICARE

  • Yes – Medicare rebates apply only when referred by a GP under a Chronic Disease Management Plan.

  • Reablement focuses on improving or maintaining independence in daily activities such as walking, transfers, stairs, balance and confidence at home. Exercise is used as a tool, but function is the goal.

  • Yes. Programs are designed around the space available. We don’t require gym equipment.

  • Yes. Falls prevention is often a core focus and may include balance training, strength, walking confidence and safe movement strategies.

WORKERS COMP / CTP / SIRA

  • Referrals may come from GPs, insurers, case managers, employers or the client (scheme-dependent). We’ll confirm requirements before starting.

  • Yes. Programs are designed to build functional work capacity, including lifting, stamina, tolerance and confidence.

  • Yes – with consent and where required. Communication is professional, relevant and within scope.

WHAT HAPPENS IN SESSIONS

  • The first session typically includes:

    • Functional assessment

    • Goal setting

    • Clear treatment plan

    • Initial exercises and safety guidance

  • Yes. VEZBA sessions are individualised and one-to-one. Group programs may be introduced in future.

  • We may bring basic portable equipment where appropriate. Many programs safely use everyday household items.

  • Yes – where appropriate. Programs are simple, realistic and sustainable.

  • Wear comfortable clothing and footwear suitable for movement. Bring a water bottle and towel if needed.

SAFETY, CONSENT & PROFESSIONAL BOUNDARIES

  • We prioritise safety. If medical review is needed, we’ll recommend escalation and communicate with the care team (with consent).

  • No. VEZBA provides exercise-based rehabilitation. If manual therapy is required, we’ll discuss referral options.

  • No – unless explicit written consent is provided. Marketing or education media requires separate consent.

  • Face masks are optional unless otherwise required by health guidance.

FEES, PAYMENTS & CANCELLATIONS

  • Coverage depends on your policy. Please check directly with your health fund.

  • Travel charges depend on location and service type. Any applicable fees are confirmed before commencing.

  • A cancellation policy applies to protect clinician time and service availability. This is provided in writing prior to starting services.

    • Plan-managed: invoiced to the Plan Manager

    • Private clients: invoiced directly
      We’ll confirm your preference upfront.

Still Not Sure?

Need help choosing the right pathway?

Tell us a little about the situation and we’ll guide you to the most appropriate service option.